Communication History Filters

The Communication History filter button can be found on the top of the section, between the search bar, and the ⋮ (3 dots) menu.

This button's icon change depending if there is any filter applied on the communication history, or not:

• Filter/s not Applied:
• Filter/s Applied:

When is clicked, the button displays a menu showing the Following options:

• Filter by Channel - With this option you can filter by one or more of the listing available channel that already have been used in the communication history (For exmaple: Text, Call, Email, etc)
• Filter by Status - Allows you to filter the communications by their status 
• Filter by Direction - You can use this option to see outbound or inbound communications
• Filter by External Communication - Here you can filter with the same criteria as with the channel option, but only external communications logged for the sellected channel/s will be shown
• Filter by Flag - This option allows you to find the flags recorded in the communication history
• Filter by Outbound System - Here you will be able to filter all the outbound messages sent by the system, or those sent manually (either through the platform or through external communications)
• Clear Filters - This option will clear any filter applied to the communication history, and it will only be visible if there is any filter applied.