How to report a Chrome Extension issue

If you synced already a conversation from Facebook iE, but when seeing if inside the Communication History is incorrect, follow these steps 👇🏽

Open the listing inside the VAN Chrome Extension
Click in the down arrow, at the far right to expand the listing's sub-menu
Click Report Issue
Add as much info and context as possible

While following these steps, the support ticket will be created with metadata that allow us to troubleshoot the issue faster

Force sync

Alternatively, you can first select Force Sync, to attempt a new fresh sync that fixes mostl common syncing issues

If the messages sync issue persist

Select Delete
Open the conversation in the marketplace again and then, reload the page
Wait for the Extension to identify it again and show inside the Listings tab
Click Force Sync