Outbound Word Tracks - Appointment Confirmation

Verify	Hello. May I speak with _(Customer Name)_?
Get Green Light	Did I catch you at a good time? NO: What I have to say is important but not urgent, what’s a better time to call?
Your Intro	This is _(Your Name)_. I am calling from the Acquisition Center at _(Dealership)_.
Get Green Light	The reason for my call is to confirm your appointment with _(Buyers Name)_, at _(Appointment Time)_. Does this still work for you?
	IF YES	IF NO
	Proceed to: SELL YOUR NAME IN WRITING.	Not a problem. I’m glad I called, I’ll be happy to reschedule you.
Set a Solid Appointment	As before, I’d like to schedule an appointment for you to meet directly with my manager to get you the best deal and get you in and out of here as quickly as possible. When are you more available to come in to meet with him/her? (Offer at least two choices) 1) Today or Tomorrow? 2) Morning or Afternoon? 3) Time A or Time B? DATE: ______________ TIME:_______________
Set it in Writing	Now, I want to give you some important information to write down. Do you have a pen handy? (If not I can wait) • Your Name and Number • Appointment Date and Time • Buyers Name • Dealership Address (Mentally drive them there) When you come into the dealership, walk right into the showroom and ask for _Buyer_. He/She will be expecting you and will meet with you personally. I will also send you a confirmation, do you prefer text or email? Which email address should I send that to? Can you confirm the email address? Now if anything changes on your end between now and then, please give me a call, you can do that for me right? And I’ll do the same for you! If I can’t reach you at this number, what is the next best number for me to reach you?
Conf.	Thank you for choosing _(Dealership Name)_, and we look forward to seeing you on _(Date)_(Time)_.