Outbound Word Tracks - Not Acquired

Verify	Hello. May I speak with _(Customer Name)_?
Get Green Light	Did I catch you at a good time? NO: What I have to say is important but not urgent, what’s a better time to call?
Your Intro	This is _(Your Name)_. I am calling from the Acquisition Center at _(Dealership)_.
Reason for Calling / Create a Receptive Seller	The reason I am calling is to thank you for your recent visit to _(Dealership Name)_, we really appreciate it! Let me ask, did you receive the kind of assistance you expected while you were here? And has anyone from our dealership contacted you?
	YES	NO
	Salesperson: And when are you coming back in to see _(Salesperson)_? (Appt. Set) Great! I’m going to leave you in his/her capable hands. If you have any questions between now and then, please feel free to contact me, again my name is _(Name)_, & my number is _(Number)_.	Proceed to GET THE VEHICLE COMMITMENT.
Get Vehicle Commitment	Now when you were here, were you able to obtain the offer that you thought was fair and reasonable?
	YES	NO
	Great, When are you coming in to finalize the deal?	I’m sorry to hear that. What was it about the offer that didn’t meet your expectations? INVESTIGATE/RE-QUALIFY
Conf.	Thank you for choosing _(Dealership Name)_, and we look forward to seeing you on _(Date)_(Time)_.