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Outbound Word Tracks - Trade Value Request

 

Verify Hello. May I speak with _(Customer Name)_?
Get Green Light Did I catch you at a good time?
NO: What I have to say is important but not urgent, what’s a better time to call?
Your Intro This is _(Your Name)_. I am calling from the Acquisition Center at _(Dealership)_.
Reason for Calling

The reason I am calling is that we recently received your request for a trade in value from _(Website/Source Name)_ offer!


Now _(Customer Name)_based on your description of your vehicle’s condition and current market demand we are very interested in purchasing your vehicle and we typically are able to write a check for more than _(Website Name/Source)_ offer!


So the next step is to set an appointment to meet with my professional buyer and once the condition of your vehicle has been verified you can redeem your offer for cash.
Set a Solid Appointment Great! When could you bring the vehicle by here, so we can have it professionally
appraised and make you an offer? Could you do that today? Or would tomorrow
be better? (Offer at least two choices)
1) Today or Tomorrow? 2) Morning or Afternoon? 3) Time A or Time B?
DATE: ______________ TIME:_______________
Set it in Writing Now, I want to give you some important information to write down. Do you have a pen handy? (If not I can wait)
• Your Name and Number
• Appointment Date and Time
• Buyers Name
• Dealership Address (Mentally drive them there)
When you come into the dealership, walk right into the showroom and ask for
_Buyer_. He/She will be expecting you and will meet with you personally. I will also send you a confirmation, do you prefer text or email? Which email address should I send that to? Can you confirm the email address? Now if anything changes on your end between now and then, please give me a call, you can do that for me right? And I’ll do the same for you! If I can’t reach you at this number, what is the next best number for me to reach you?
Conf. Thank you for choosing _(Dealership Name)_, and we look forward to seeing you on _(Date)_(Time)_.