How to use VAN Loop - What it does, what is doesn't do

What it does

Capture a seller conversation

1. Open a Messenger / Craigslist / AutoTrader / Cars.com thread about a vehicle.
2. The extension auto-captures messages + media into the conversation list, grouped by source.
3. Badges show status: 🔴 no listing URL · 🟡 pending sync · 🟢 synced.
4. Click Sync to push to the vehicle’s Communication History in VAN.

Add a listing from a source page

1. On a listing page, open the side panel → Add Listing.
2. Extension scrapes the page + takes a screenshot; Claude normalizes (year/make/model/VIN/odometer/seller/photos).
3. Review/edit the form (photo preview, Re-scan, selective media), then Save.
4. The listing is assembled in VAN and the VDP opens automatically.

See VAN’s VDP without leaving the source

• The VDP tab renders VAN’s responsive listing inline and follows the listing you’re browsing.
• Answer inbound calls or start outbound calls
• View inbound messages or email notifications

Organize & find conversations

• Search by name, year/make/model, VIN, phone, price, odometer, or tag.
• Filter by stage (Not Contacted … Sold); sort by 7 criteria.
• Default labels auto-apply tags on add / sync / update.

What it doesn't do

• Full VAN CRM navigation. Only VDPs
• View notifications Now supported! 

Known Issues - We are working on them! 

• Duplicated messages after syncing: there are reports of some messages being duplicated in the Communication History at: Facebook, Auto-trader
• Voice notes: even after playing FB voice notes, there are not being sent to the Communication history. 
• Report issues: user's screenshot when submitting an error is currently not working due to HubSpot attachment limitations  

If you have any questions

after reading read these articles☝️, you can ask HubSpot AI Chat:

Report a Listing issue

Provide Feedback, feature requests and improvements!